• Interfaced Infopoint's CIF application with Fidelity's Touch Point and CIF.
• "Patriot Act" enhancements

Mergers and Acquisitions

• Designed, coded and tested conversion programs from varies vendors to Fidelity’s IM, ST, IT, FMS and RM applications
• Worked closely with assigned Business Analysts during the ‘product’ and ‘data’ mapping phases for all conversions
• Involved in the verification and balancing processes during test, mock and implementation phases for all conversions

Fidelity Installations, Releases and Upgrades

• Initial installation and multiple releases for GN, TL and IT
• Initial installation and release for FMS
• Initial installation for IC
• Initial installation (beta) and release for RM
• Releases for IM, ST and CL
• Responsible for applying GN ‘Change Control’ and Security across all applications
• Responsible for maintaining GN tables and control records
• Applied multiple RSEC across all applications
• Authored several enhancement and problem finding requests through Fidelity’s web base reporting system

Branch Automation

• Worked with Branch Admin., Server Support and Business Analysts in designing and implementing the back-end interface between ENCORE (Teller/Platform) Systems and Fidelity’s GN/TL and core banking applications
• Worked with Branch Admin, Server Support and Business Analysts in designing and implementing the back-end interface between an in-house web browser base Branch Platform System and Fidelity’s core banking applications
• Worked with Branch Admin and Server Support in designing and implementing a nightly teller log upload and host base Teller Reporting System
• Worked with Branch Admin and Business Analysts in designing and implementing a CICS base Currency Control System
• Worked with Vector Technicians, IPS Management, Branch Admin, Server Support and Business Analysts in designing and implementing a real-time Branch Item Capture System

Web Banking

• Participated in the process of choosing S1 over other vendor supplied web banking software
• Worked with Web Banking Admin, Business Users and Business Analysts in determining what information was presented to web banking customers
• Worked with S1 Technicians, Server Support, Web Banking Admin, and Business Analysts in designing and implementing the back-end interface between S1’s Web Banking Application and Fidelity’s core banking applications
• Worked with Web Banking Admin and Business Analysts in designing and implementing a CICS base Administrative and host base Reporting Systems
• IVR (Inter-voice Response)
• Participated in the process of choosing Edify over other vender supplied IVR software
• Worked with Marketing Admin, Business Users and Business Analysts in determining what information was presented to IVR customers
• Worked with Edify Technicians, Marketing Admin and Call Center Admin in determining the “flow” of the IVR script
• Worked with the professional “Voice” and Marketing Admin in recording the IVR script and maintaining it
• Worked with Edify Technicians, Server Support, Call Center Admin, and Business Analysts in designing and implementing the back-end interface between Edify’s IVR Application and Fidelity’s core banking applications
• Worked with Call Center Admin and Business Analysts in designing and implementing a CICS base Administrative and host base Reporting Systems
• Worked with Edify Technicians and Call Center Admin in designing and implementing “call routing” processes

Management

• Development/Group Manager. Team included project managers, technical analysts, programmer analysts and business analysts
• Responsibilities included business, project and personnel management
• Meet regularly with department managers – Instalment, Commercial and Mortgage Loans, Human Resource/Payroll, IPS, ATM, ACH, Marketing, Credit Card, Trust and Finance
• Authored business plans, project plans and personnel reviews
• Reported to senior management on a weekly basis

Technical Support (TS)/ Application System Development (ASD) Liaison

• Responsible for testing all System and CICS upgrades
• Responsible for all IBM and third party vendor supplied utility “help tool” software
• Responsible for all third party vendor supplied source and tape management software
• Responsible for training ASD staff on the use of all IBM and third party supplied software
• Responsible for maintaining acceptable CICS response times and batch run times
• Participated in the selection process of all software and hardware