North Carolina Software Support

Contact Jay at (919)562-8795 Ext. #301 or e-mail Jay@ncsoftwaresupport.com
Project Manager Ricardo Salcedo
  Applications Experience

Passionate and highly driven leader with an outstanding record of complex technology and system integration project management.

Results oriented, with a vision and understanding of “the big picture.” Keen analytical and problem solving ability, thrives under pressure.

Works extremely well with all levels and across all departments. Single application to enterprise-wide project delivery.
 
FUNCTIONAL SKILLS
  • Program/Project Management
  • Change Management
  • Client/Server
  • Resource Management
  • Applications Management
  • Mainframe
  • Team Leadership and Mentoring
  • Inter-Departmental Coordination
  • Internet
 
Assignment Start End  Client Site

IT Program Manager - IT Project Services

 11/07 present RBC Bank
 
  • IT program manager responsible for phase 3 projects related to the Alabama National Bancorporation merger. Component project work includes the rollout of a new CIS application engine and two new interfaces to the CIS application, enterprise-wide rollout of the KoVIS document management system, decommissioning of the InfoLease leasing system, and replacement of the Paragon portfolio management and bank treasury system with the InTrader system. Oversee activities of assigned project managers and serve as escalation point for problem resolution. Ensure component project manager compliance with PMO directives. Provide regular project and budget status reporting (component and aggregate) to senior management.

  •  Managed bank name change (re-branding) activities across all enterprise mainframe and client/server systems and applications. Responsible for the charter, management approach, system specification, and other project management documentation. Worked with business units and quality assurance groups to ensure requirements were satisfied as documented and agreed to. Managed resources and budget providing regular spend-to-date reporting and forecasting through project gates to completion.

  • Managed internal (no BU involvement) projects including mainframe performance tuning, CICS
    modernization, and Beta 91 implementation projects. Led initiatives to identify improvement and
    modernization opportunities and convert these opportunities into workable requirements and specifications. Engaged development and systems groups in the U.S. and Canada to implement required application and systems changes to satisfy requirements. Managed relationship between internal development and external systems groups
Assignment Start End  Client Site

Technology Project Manager

 12/05 11/07 United American Insurance Company
 
  • IT technology project manager responsible for the agent recruiting and leads management systems across all Torchmark companies. Responsible for the strategic direction of the systems including the identification, implementation, and deployment of new technologies for delivery of high quality IT web-based client/server solutions. Daily interaction with company executives. Staff leadership and management.
  • Responsible for the design and implementation of new Medicare Part D processes including claim data verification, prescription drug event replication, explanation of benefits (EOB) generation, and management reporting to company executives. Managed issue remediation efforts with government agencies and vendors. Deployed new processes to route prescription Part D data to and from trading partners. In-house Part D EOB production savings to the company of 1.6MM annually with increased savings as membership grows.
  • Additional project management responsibilities have included customer service process improvement initiatives involving rapid data retrieval, customer identification verification, and consolidation of key client/server and mainframe data elements.
  • Other activities: Conducted extensive analysis of existing SQL Server databases and associated
    programming to identify weaknesses and inefficiencies. Implemented process improvements to reduce processing and enhance deployment of mined data to actuarial department.
Assignment Start End  Client Site

Project Management Consultant

 08/05 09/05 Popular Financial Holdings
 
  • Post-Conversion Solutions Support: Tier-2 support guidance assisting client with problem resolution and other user contact activity. Conducted extensive research, analysis, and problem resolution of higher severity problem reports involving monetary transactions. Conducted system delinquency processing training for user community.
Assignment Start End  Client Site

Technical Project Lead

 04/04 08/05 Citi Cards (Citigroup)
 
  • Leadership Activities: Sears CHAMP conversion, 39,000 hour, $3.5MM project. Directed and managed activities of Sears CHAMP conversion project team. Led custom and maintenance programming activities, and user acceptance defect identification and resolution. Provided daily status reporting to senior management and user community. Mentored team members.
  • Analysis/Development Activities: Collections accounts queuing, payment arrangements, promise-to-pay, dialers (Davox/Concerto/Melita) interfaces, IVR pay-by-phone capture, customer letter generation.
  • Other activities: Group representative on the site Voice of the Employee (VOE) committee. Recipient of Director’s Award for outstanding performance on conversion project.
Assignment Start End  Client Site

Consultant

 08/03 11/03 RBC Bank
 
  • Provident Bank Conversion Support: Developed conversion programs to convert loans data from AFS system to Fidelity platform. Conducted testing through user acceptance. Mentored and assisted team members.
Assignment Start End  Client Site

Consultant

 08/02 12/02 Citibank
 

  • Solutions Support: Performed extensive analysis of existing proposed/unapproved business requirements and provided go/no-go recommendations to senior management. Provided project management assistance.

  • CALFED Conversion/Enhancements Support: Developed programs for customer conversion, account maturity processing, and customer statement handling. Established new region for batch cycle testing.
Assignment Start End  Client Site

Consultant

 05/02 08/02 Bank of the West
 
  • United California Bank Acquisition Support: Installed Checkfree Recon-PLUS vendor software and files as delivered from UCB. Developed batch JCL for nightly posting process
Assignment Start End  Client Site

Consultant

 04/02 05/02 RBC Centura Bank
 
  • Upgrade Analysis: Performed upgrade analysis identifying custom code for retrofit post-conversion
Assignment Start End  Client Site

Consultant

 08/00 12/01 Case/New Holland Finance
 
  • Global Remarketing Project Solutions Support: Developed new, and customized existing online programs as part of both the North American Remarketing and European Implementation projects. Provided extensive analytical systems testing support pre and post-conversion
Assignment Start End  Client Site

Consultant

 05/99 08/00 Education Service Center
 
  • Project Management: Served as member of project management committee directing all client/server and AS400 projects
  • Legacy Systems Support: Developed conversion specifications to new workbench compiler requirements and wrote conversion programs. Identified compiler and file system bugs and worked directly with vendor through total system resolution.
Assignment Start End  Client Site

Consultant

 09/97 12/98 First National Bank of Maryland
 
  • Applications Analysis and Programming Support: Developed new online, and customized existing batch and online programs as part of system conversion from prior vendor software. Provided testing support.
Assignment Start End  Client Site

AVP Applications Development Manager

 11/92 09/97 Citigroup
 
  • Applications Development Management: Directed activities of Systematics/Alltel Commercial Loans development team. Managed loan conversion activities during numerous bank conversion projects including projects over 25,000 hours, 2MM in cost. Managed custom and maintenance programming activities.
  • Applications Analysis and Programming Support: Developed data conversion programs. Customized existing batch and online programs to business requirements and supported full cycle testing though implementation.
Assignment Start End  Client Site

Programmer/Analyst

 11/91 10/92 First Gibraltar Bank
 
  • Applications Analysis and Programming Support: Supported Systematics Commercial Loans, Installment Credit, and Online Collections systems. Supported PEP+ electronic payment processing application. Provided general batch and online (CICS) programming.
Assignment Start End  Client Site

Programmer/Analyst

 07/81 03/92 US Air Force
 
  • Applications Analysis and Programming Support: Lead programmer/analyst on major development projects. Performed custom and maintenance programming support on various platforms. Developed system test plans and conducted user training
 

 

Contact Jay at (919)562-8795 Ext. #301 or e-mail Jay@ncsoftwaresupport.com